Strategic Consultation

DR CRM Strategy Consultation

3 SIMPLE STEPS TO CUSTOMER SUCCESS

With over 17 years experience working alongside some of the world’s top marketers, planners, data analysts and creative thinkers, we’ll work together every step of the way to put your retention strategy into hyperdrive.

  1. ASSESS
  • I will look under the skin of your business through data analysis, research and by using a variety of tried and tested techniques to make a comprehensive assessment of where you are now, where you need to be and how to get there.
  • Service examples:
    • Data Discovery
    • Competitor Insights,
    • Planning & Ideation
    • Quant & Qual Research

2. ADDRESS

  • Together, we’ll set objectives, address pain points and tackle CRM fundamentals using strategic planning to build a roadmap to customer success.
  • Service examples:
    • KPI Development
    • Creative Direction
    • ROI Projections
    • Customer Journey Mapping

3. FINESSE

  • When low-hanging opportunities are quickly starting to bear fruit, we’ll optimise every aspect of your CRM strategy – ensuring that you build long lasting relationships with your customers, who’ll keep coming back again and again.
  • Service examples:
    • Systems and Infrastructure Design
    • Integration Opportunities
    • Data Enhancements
    • Omni-Channel Strategic Development